Frequently Asked Questions
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How do I purchase from Skynet?
skynetparts.com is the best, most reliable source of information for our customers. simply search for the part you need and view its availability, price, certifications, and other details. Add the items to your cart and checkout using a credit card. After your order is placed, our team will email you the shipment details.
We are constantly working to improve the availability of parts on skynetparts.com. So, if you don’t find the part you’re looking for, just send us an email on sales@skynet-intl.com.
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Is there a subscription fee to buy from skynetparts.com?
No, skynetparts.com is free to use! We do not charge our customers any subscription fee or transaction fee to shop on our website.
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Do I need an account to make a purchase on skynetparts.com?
Creating an account is optional. You can check out as a guest without signing up. However, if you want us to save your shipping, payment, or address details for future purchases, you can sign up during checkout.
To sign up, enter your email, and you’ll receive a code to create your account.
Note: Customers with Net 30 terms should log in to apply their payment terms at checkout.
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My company has Net 30 payment terms with Skynet. Do I need to pay immediately with a credit card?
You won't need to pay upfront if your company has Net 30 terms with us. Just log in with your email, and you’ll be able to complete the purchase without entering payment details. If you check out as a guest, you’ll need to use a credit card. For assistance, please email us at sales@skynet-intl.com.
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We have Net 30 terms with Skynet, However, I am unable to log in using my email id. What should I do?
If you’re unable to login, please email us at sales@skynet-intl.com with your full name and email id. We will add your email id to your company account to apply the Net 30 payment terms. We’d encourage you to send us names and email ids of all employees within your organization who are authorized to purchase parts so they get Net 30 payment terms.
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How do I set delivery preferences?
You can choose your preferred shipping carrier (UPS, FedEx, DHL, etc.), service level (Ground, Air, etc.), and enter your account number during checkout. We’ll handle the rest and send you a copy of your invoice and tracking number once your order is shipped.
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Can I cancel an order once placed?
To cancel an order, please email us at sales@skynet-intl.com. We will cancel the order as long as the order has not already been shipped. In the future, we plan to add functionality to the website to allow users to cancel orders through the website. Stay tuned!